Shipping & Returns Policy
SHIPPING & RETURNS POLICY
Our goal is for our customers to live happier and healthier lives with the help of our hemp-derived nutritional and supplemental products. To ensure that you have the best possible experience, we offer prompt customer support for all of your questions or concerns, lab reports available upon request, and flexible return policy.
NO ‘NON-SENSE’ SHIPPING POLICY
- Select a Product.
- Pay for it.
- We will go to work immediately.
Indicalm offers expedited shipping to the continental US, with orders arriving between 3-5 business days. Note that there are location-based restrictions on some CBD products, and customers are responsible if customs or duty fees apply.
GIVE IT A TRY FOR 30 DAYS, IF YOU CHANGE YOUR MIND... NO WORRIES
We stand behind our products and offer a 30-day satisfaction guarantee. If at any time within the 30 days you are not happy with your purchase, had an issue with your order, received the wrong product, or received a damaged item, please reach out to us! We are happy to provide you with a full refund or replacement product. This guarantee applies to all Indicalm products.
WHAT OUR CUSTOMERS HAVE TO SAY ABOUT OUR SERVICE
“Seller was very quick to respond with any issue or concern I had” - Pam M.
“Conscientious seller that follows up with buyers to make sure the product arrived safely. Much appreciated” - Timothy H.
“No issues with order or delivery. Seller also checked in to ensure product was delivered in good condition” - Suzanna F.
“Excellent service from Indicalm. We use the CBD products daily.” - Mathew E.
“Great experience. There was a minor problem, but customer service cleared things up immediately. Thank you!” - Mike G.
“Great service and products” – Pablo T.
“Excellent company, great products” - JJ
FREQUENTLY ASKED QUESTIONS
Does the guarantee apply to multiple products?
- The guarantee applies to only one product per customer. If you’ve never tried CBD before, we suggest choosing one product to try first before branching out to other products. If you choose to order multiple, only one product will be eligible for a refund at the end of your trial period.
How do I return my order?
- If you wish to return an Indicalm product, please reach out to our customer care team and we’ll be in contact with you in 1-2 business days with more instructions on how to move forward. E-mail us at IndicalmLabs.Help@gmail.com.
Why do you offer a 30-day Risk-Free Trial?
- As CBD gains notoriety and consumer awareness, we realize that it’s likely you’ve never tried it before and you aren’t sure what to expect. So, as you put trust in us to deliver a great quality product, we want to return the favor by giving you the chance to see if CBD is right for you.
See more frequently asked return & exchange questions
If your question wasn’t answered above, please don’t hesitate to reach out!